CHARMED BY HADASSAH

Privacy Policy

Last Updated: 2026

Privacy Policy

Charmed by Hadassah is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights as a customer.

By using our website (charmedbyhadassah.com) or placing an order, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

• Name, email address, phone number, and delivery address (when you place an order or create an account)

• Payment information (processed securely through our payment provider — we do not store your card details)

• Email address (when you subscribe to our newsletter)

• Messages and enquiries (when you contact us via email or our contact form)

• Website usage data such as pages visited, browser type, and device (collected automatically via cookies)

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including delivery and after-sales support

• Communicate with you about your order, shipping updates, and any issues

• Send you newsletters, new arrivals, and exclusive offers — only if you have opted in

• Improve our website and shopping experience

• Comply with legal and regulatory obligations

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: to fulfil your order and deliver our services

• Legitimate interest: to improve our products, website, and customer service

• Consent: to send you marketing emails (you may withdraw consent at any time)

• Legal obligation: to comply with applicable laws in Nigeria

4. Sharing Your Information

We may share your information with trusted third parties only where necessary:

• Courier and logistics partners, to deliver your order

• Payment processors, to handle your transaction securely

• Email marketing platforms, to send newsletters (only if you have opted in)

• Legal authorities, if required by law

All third parties we work with are required to handle your data securely and in accordance with applicable law.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

• Essential cookies: required for the website to function (e.g. shopping cart, login)

• Analytics cookies: help us understand how visitors use our website

• Marketing cookies: used to show relevant content and track campaign performance

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 5 years for accounting and legal compliance. You may request deletion of your data at any time (subject to legal obligations).

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (right to be forgotten)

• Withdraw consent for marketing communications at any time

• Object to certain types of data processing

To exercise any of these rights, contact us at: charmedbyhadassah@gmail.com

8. Marketing & Newsletter

If you have subscribed to our newsletter, we will send you updates about new arrivals, exclusive offers, and styling notes. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. Our website uses SSL encryption for all data transfers. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security. If you believe your data has been compromised, contact us immediately at charmedbyhadassah@gmail.com.

10. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised date. We encourage you to review this policy periodically.

13. Contact & Complaints

If you have any questions, concerns, or complaints about how we handle your data, please contact us:

• Email: charmedbyhadassah@gmail.com

• Phone: +234 816 959 6748

• Address: Abuja, Nigeria

We will respond to all privacy-related enquiries within 5 business days.

charmedbyhadassah@gmail.com | +234 816 959 6748 | Abuja, Nigeria